Import tax and duty payment options

All Sendle international shipments are DDU, which stands for Delivery Duties Unpaid. This means that your receiver has to pay any potential duties or charges due.

Customs authorities typically work very closely with their national postal authority, who will ultimately be responsible for delivering your Sendle parcel.

If you think that your receiver may have to pay an import tax or duty on their parcel’s arrival, there should be a couple of different options available to your receiver for payment.

These usually are:

  • Paying online before collecting the parcel
  • Paying in-person when collecting the parcel
  • Paying upon the delivery of the parcel

The local customs offices will always have their own payment processes in place, and the different options will vary by country.

If you wish to know more about which payment process may apply to your receiver (if any), please check with your local customs authority directly.

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