Just like Sendle’s domestic service, tracking for international parcels is included for free.
You’ll be able to see the progress of your parcel in your Sendle dashboard, along with any other parcels you have booked. It’s all centralised, so you can manage your domestic and international deliveries all from the one place.
Keeping your customer in the loop
If you provide your recipient’s email address when making your booking, we’ll send them tracking updates on your behalf, which is an easy way of keeping them in the loop.
If you don’t have their email address, or forgot to include it when booking, you can still send them the link to our Public Tracking Page. Go to:
- Then, ask them to type in their 6-digit alphanumeric tracking code - e.g. S3NDLE
If tracking hasn’t updated
In some cases, the postal authority for the country you’re sending to may not have full tracking capabilities.
This can vary from country to country, but it means that the tracking may not update after it has left Australia.
If your item has not arrived within 2 business days from the last day of the ETA window, please contact the destination’s local postal authority to check on its whereabouts.
If the routing looks strange
Our international delivery partners will always optimise the route of a parcel to its destination country, even if this sometimes means a few interesting stopovers along the way. In fact, many parcels won’t have a one-way ticket from point Australia to point B, but this doesn’t mean that they aren’t still moved quickly and efficiently.
It’s very common in global logistics, and it’s nothing to worry about. If you’d like to better understand how international routing works, have a look at our routing article.
If you’re worried the parcel is stuck in customs
If you notice that there is a scan event showing that your parcel is ‘Held in Customs’, and the receiver hasn’t been contacted by the relevant customs agency for 7 business days after that scanning event appeared, your receiver should contact them directly to enquire about its status.
Most Sendle parcels will clear customs quite easily, and our article on customs requirements will explain why this is.