When booking an international parcel with Sendle, it’s important to make sure that you have the correct delivery information to hand before making your booking.
Editing an address or requesting a return
Once an order has left Australia, we are unable to amend your address or re-direct your shipment to a different address overseas, or request for your shipment to be returned to you.
Unable to deliver or non-collection
If your parcel cannot be delivered or is not collected by the recipient at the destination country’s post office, the shipment may either be returned to Australia, or held at the postal authority indefinitely.
This is dependent on the procedures of the postal authority in the destination country. If you or your receiver are concerned, please get in touch with the local postal authority who will be able to advise you further.
Changing the delivery day or time
As a sender, once a parcel has been dispatched, the delivery day and time cannot be edited.
The local postal service for the destination country may leave a card if the receiver is not at the delivery address when they attempt to deliver, and this card should have instructions as to when and where the parcel can be collected.
Authority to leave
In some destination countries, the local postal service may leave the shipment at the recipient’s door if they deem the location to be safe.
Because every destination country’s postal authority has different delivery processes, we don’t give a default option on the dashboard for delivery instructions to be left.
Some postal agencies will still accept them, however, so we encourage you to contact them directly if you’d like to request for specific delivery instructions to be left for your receiver.
Our domestic service does allow for custom delivery instructions to be left, and it’s free to do so.