When your parcel travels internationally with Sendle, you'll be provided with a Sendle reference number and a local reference number. Here's everything you need to know about where to find them and how to use them.
Sendle reference number
A unique, six-digit alphanumeric tracking code is generated when you book a parcel with Sendle, and this is for use when tracking your parcel through Sendle's tracking system or contacting our helpful Customer Happiness Champions to follow up on a delivery.
You can find the Sendle reference number on your Sendle dashboard and on all tracking pages.
Local reference number
This is the tracking code that is generated by the local postal authority for the destination country of your parcel. This must be used when corresponding with the local postal authority directly, and is of most use to the receiver.
You can find the local reference number on the tracking pages.
No local reference number provided?
Very rarely, no local reference number will be provided.
The reason for this is that we may not have received all of the tracking updates for the parcel from the destination country’s local postal authority.
Of course, this doesn’t mean that your parcel has stopped moving, just that the local tracking reference is unavailable. In some cases, it's only delayed (so won't be available as soon as the parcel is booked, but later on in its journey).