Local reference number for international packages

When your package travels internationally with Sendle, you'll be provided with a Sendle reference number and a local reference number. Here's everything you need to know about where to find them and how to use them.

Sendle reference number

This is a unique, alphanumeric tracking code is generated when you book a package with Sendle – used for following your package through Sendle's tracking system. It looks a little something like this: S3NDL3R.

You can find the Sendle reference number on your Sendle dashboard and on all tracking pages.

Local reference number

This is the tracking code that is generated by the local postal authority for the destination country of your package. This must be used when corresponding with the local postal authority directly and is of most use to the receiver. You can find the local reference number on the tracking pages.

No local reference number provided?

In very rare occasions, no local reference number will be provided.

The reason for this is that we may not have received all of the tracking updates for the package from the destination country’s local postal authority.

Of course, this doesn’t mean that your package has stopped moving – just that the local tracking reference is unavailable. In some cases, it's only delayed (so won't be available as soon as the package is booked, but later on in its journey).

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Get instant support with the Sendle Toolbox

If something goes wrong with your delivery or you need to make a change to your order, use the tools in the Manage Parcel section on the parcel tracking page.

Access Support Tools
You will need your Sendle reference number
to acess your parcel's tracking page.

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