International postal and customs authorities

Please use this article to find the right postal or customs authority to contact for your parcels destination country.

Sendle partners with all of the major postal networks around the globe, and they will be responsible for completing the last-mile of all Sendle deliveries. Postal and customs authorities typically work very closely together. 

Below will explain when you should contact these authorities:

When you should contact the postal authority

1. It has been 2 business days from the last date of your parcels ETA window, and your parcel has received no further tracking updates.

2. You or your receiver would like to leave specific delivery instructions for the parcel. Please note that this is not available in all destination countries, and depends on the postal provider's normal processes. 

3. You would like to receive more information on a specific tracking event.

When you should contact the customs authority

1. You or your receiver would like to better understand the customs processes in the destination country.

2. Your parcel is showing that it is currently held in customs, or your receiver knows that their parcel is held in customs.

3. You would like to receive more information on a specific tracking event.

It is always best to speak with them directly for more detailed information. They will have much better visibility into your parcels whereabouts and status once it has arrived, and can provide specific information into their unique delivery processes.

 

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