Holiday planning guide

It’ll be no surprise to you that Christmas is a busy time. The holidays are one of the most jam-packed seasons on the retail calendar and, when parcel routes are busier, deliveries can take a little longer than usual. These are the dates we recommend you send by, if you want your parcels to make it under the tree.

You can read all about it here as well. 

Domestic deliveries 

Same-city deliveries

Last pickup date: Wednesday 19 December

Last pickup date within the same city metro areas such as Surry Hills to Bankstown in Sydney, or Footscray to St Kilda in Melbourne.

Short-haul national deliveries

Last pickup date: Monday 17 December

Last pickup date for interstate metro areas (or same-city regional areas) such as Sydney to Melbourne, Adelaide to Sydney, Melbourne to Brisbane, or Canberra to Adelaide.

Long-haul national deliveries

Last pickup date: Friday 7 December

Last pickup date to or from Western Australia, Northern Territory, far North Queensland, interstate regional areas and any remotes locations. 

Download a PDF of our Christmas domestic cut-off dates here, so you always have a copy.

International pickup dates for Christmas

Zone 1 - New Zealand

Last pickup date: Thursday 7 December

This includes deliveries to both the South and North islands of New Zealand.

Zone 2 - North-America, Western Europe, Asia, and the Pacific

Last pickup date: Tuesday 4 December

See full Zone 2 country overview here

Zone 3 - Anywhere else in the world 

Last pickup date: Friday 30 November

See full Zone 3 country overview here

Download a PDF of our Christmas international cut-off dates here, so you always have a copy.

Helpful hints

We want small business to thrive so we will do everything we can to help you during the Christmas rush. Check out the timer we’ve built for your dashboard, which will track how many days are left until the last pickup date for your route (we’ll keep prompting you about final pick up dates too, so you have one less thing to think about during the Christmas countdown).

We’ll also let you know if you’ve booked after the recommended date for your parcel's route, so you can keep your customers up to date and avoid disappointment.

Help & support hours

  • Support opening hours:
    Monday to Friday: 9am - 7pm AEDT
    Saturday and Sunday: 9am - 5pm AEDT
  • Limited customer service days:
    Monday 24 December, Thursday 27 December, Friday 28 December.
  • Sendle is closed:
    Tuesday 25 December, Wednesday 26 December, Monday 31 December, Tuesday 1 January.

The whole team at Sendle hope you have a restful, relaxing and joyful break.

Can't find what you're looking for?

Contact us