What you cannot send with Sendle

This article will help you to understand what you can and cannot send with Sendle. This will cover prohibited goods, dangerous goods, owner's risk and the right of refusal.  

Prohibited goods:

  • Any parcel with a deadweight of more than 25kg, length of more than 1.2m or cubic volume of more than 100 litres
  • Any items illegally procured 
  • Any items to be used for illegal purposes
  • Live animals or other living goods
  • Cigarettes or tobacco products
  • Firearms/weapons
  • Dangerous goods

Dangerous goods:

Dangerous goods are substances or articles with hazardous properties which, if not handled correctly may:

  • Explode
  • Asphyxiate
  • Burn
  • Poison
  • Eat skin or metals
  • Pollute the environment
  • Become unstable with other products

This includes (but is not limited to):

  • Volatile spirits
  • Toxic gasses or substances
  • Explosive goods 
  • Goods which are or may become dangerous (including radioactive materials) or spontaneously combust
  • Organic peroxide
  • Infectious substances
  • Corrosive substances
  • Flammable liquids or solids
  • Any other goods which may become liable to damage any person or property whatsoever.
  • Dangerous Goods may include some general health & beauty products such as aerosol-based products like hairspray, tanning spray, shaving cream, and deodorant; aftershave and mouthwash containing alcohol; nail polish and nail polish remover with acetone; alcohol-based perfumes; rubbing alcohol, hand sanitizers
  • RC batteries or cells (though mobile phone, laptops, and other devices with a battery inside the device, which are brand new and not in bulk packages are accepted)it can be mandatory
  • Toys without a CE marking, registered trademark, accompanying user instructions and labelling with country of origin and warning labels (e.g. age recommendation/loose parts).

Dangerous Goods Declaration

In order to send a parcel with Sendle, you must declare that you agree to never send Dangerous Goods with Sendle. You will have to make this declaration when you send with Sendle for the first time.

Owner’s Risk
These items are deemed to be at Owner's Risk (that is, they are NOT covered by Sendle's insurance policy).

  • Second-hand car parts
  • Perishables 
  • Flowers or plants
  • Cash or other negotiable instruments (e.g. tickets)
  • Irreplaceable items, legal documents or other such valuables
  • Fine art
  • Second-hand goods and clothes
  • Jewellery, gems, trinkets or personal ornaments like rings, necklaces, trinkets or other items containing jewels or precious metals

If you choose to send these goods with Sendle despite our warnings, you do so at your own risk. We strongly advise you to arrange your own coverage for loss or damage.

Right of refusal

We are entitled to refuse to accept for carriage any such Goods listed above.

Important information

When you use the Sendle service, you provide Sendle with a warranty that your parcel does not include any Prohibited or Dangerous Goods. Goods of this nature will not be insured, and cannot be transported by our couriers. If you send a parcel that contains any of these Goods, you will have breached the warranty given to Sendle and caused Sendle to breach its insurance policy and courier terms. In these circumstances, you will be fully responsible for any adverse consequences that arise from you sending the Goods, including loss or damages. You may be liable to Sendle for all damages, injuries, and claims that arise from your sending prohibited Goods. Sendle may also choose to disable your account.

Sendle has the right to refuse to accept for carriage any Prohibited or Dangerous Goods or to refuse to pick up a parcel if we reasonably suspect that it may include any Prohibited or Dangerous Goods. Sendle will not be liable for parcels where we refuse to collect it under this clause.

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