This article will help you understand what kind of things you can and can’t send with Sendle.
Owner's risk (items you may send but which we will not insure)
Our right to refusal parcels
These items can be sent at ‘owner's risk’. This means that you can send them with us if you want to, but they are not covered by Sendle's cover policy. We strongly advise that you arrange your own cover for loss or damage.
- Irreplaceable items, legal documents or other such valuables
- Fine art
- Jewelry, gems, trinkets, or personal ornaments like rings, necklaces, trinkets, or other items containing jewels or precious metals
- Personal effects
- Articles of high/unusual value
Prohibited goods cannot be sent with Sendle. These include:
- Anything with a weight of more than 20lbs, or a volume greater than 7 cubic feet
- Parcels that have a combined length & circumference of more than 108”
- Parcels with any side exceeding 47"
- Any items that are illegally procured
- Any items to be used for illegal purposes
- Live animals or other living goods
- Cigarettes or tobacco products
- E-cigarettes and any of their components (vaping products)
- Alcoholic beverages with an ABV of 0.6% or greater (except for alcohol-containing medicines and alcohol not intended as a beverage)
- Marijuana (both medical and recreational), CBD, or hemp
- Narcotics and controlled substances legally obtained
- Firearms (guns) and weapons (Including dummy, non-firing, or museum replicas)
- Knives/sharp instruments
- Dangerous goods
- Shipments prohibited by law or that require us to obtain a local, state, or federal license for their transportation
- Shipments that may cause damage or delay to equipment, personnel, or other shipments
- Animal remains
- Animal products, non-domesticated (e.g. mother of pearl inlay, snakeskin watch bands)
- Bank bills, notes or currency
- Counterfeit goods
- Gold or other precious metals
- Human remains, fetal remains, human body parts, human embryos, or components thereof
- Medicine and prescription drugs
- Nail polish
- Plants and seeds
- Postage stamps
- Shark fins
Dangerous goods cannot be sent with Sendle.
Dangerous goods are substances or articles with hazardous properties which, if not handled correctly, may:
- Eat skin or metals
- Pollute the environment
- Become unstable with other products
This includes (but is not limited to):
- Volatile spirits
- Toxic gases or substances
- Explosive goods
- Goods which are or may become dangerous (including radioactive materials) or spontaneously combust
- Organic peroxide (and hydrogen peroxide with a solution of 20% or over)
- Items containing mercury
- Infectious substances
- Corrosive substances
- Flammable liquids or solids
- Hazardous materials, including hazardous waste and most batteries (find out which types of batteries can and can't be sent)
- Toys without a CE marking, registered trademark, accompanying user instructions and labeling with the country of origin and warning labels (for example: age recommendation/loose parts)
- Aerosols (like hairspray, tanning spray, shaving cream, and deodorant)
- Biological substances
- Dry ice
- Hand sanitizer
- Liquid mercury (in any quantity)
- General health and beauty products which are considered Dangerous Goods, such as:
- aerosol-based products like hairspray, tanning spray, shaving cream, and deodorant,
- alcohol based products such as aftershave, mouthwash, perfumes, rubbing alcohol, or hand sanitizers
- nail polish and nail polish remover with acetone
- Any other goods which may become liable to damage any person or property whatsoever
Dangerous goods declaration
To be able to send a parcel with Sendle, we need an agreement from you to never send dangerous goods with us. You’ll be prompted to make this declaration the first time you use Sendle (covering the lifetime of our relationship).
Right of refusal
We are entitled to refuse to accept for carriage any goods listed above.
When you use the Sendle service, you provide us with a warranty that your parcel does not include any prohibited or dangerous goods. Goods of this nature will not be covered, and cannot be transported by our couriers.
If you send a parcel that contains any of these goods, it means you’ve breached the terms of your warranty given to Sendle, and caused Sendle to breach its policy and terms.
If that’s the case, Sendle’s delivery partners have the right to dispose of any parcel deemed to contain prohibited or dangerous goods.
In these circumstances, you will be fully responsible for any adverse consequences that arise from you sending the goods, including loss or damages. You may be liable to Sendle for all damages, injuries, and claims that arise from your sending prohibited goods. Sendle may also choose to disable your account.
Sendle has the right to refuse to accept for carriage any prohibited or dangerous goods or to refuse to pick up a parcel if we reasonably suspect that it may include any prohibited or dangerous goods. Sendle will not be liable for parcels where we refuse to collect it under this clause.
We know how common battery-powered, electronic devices are, so it can be tricky to navigate what’s OK to send with us (and what’s not). There are a lot of technical terms involved, but hopefully, this section helps clear up any confusion!
Built in batteries
These devices with built-in batteries are acceptable:
- You can send small quantities of brand new electronic devices with built-in batteries that cannot be removed or replaced by the user. Remote control (RC) toys, drones, mobile phones, laptop computers, and handheld power tools (ie: small quantities of brand new electronic devices with built-in batteries that can’t be removed or replaced by the user).
- You may also send tested, proven non-spillable batteries in proper packaging. That’s because these types of batteries are allowed to be shipped as non-hazardous items under international rules (as they will not leak from a cracked case at high-temps). Batteries and packaging may also be marked “NON-SPILLABLE” or “NON-SPILLABLE BATTERY”
These devices with in-built batteries are not acceptable:
- Automotive (car) battery
- Electric wheelchair battery
- Fuel cell-based portable backup power supply
- Electric vehicle battery
- Spare dry-cell batteries (large quantities)
- Samsung Galaxy Note 7 phones
- Old mobile phones (to be recycled)
Common household batteries
Some common household batteries are acceptable. Non-hazardous common dry-cell batteries can be shipped with Sendle.
Acceptable household batteries: AA, AAA, C, D, etc. batteries, and Alkaline batteries.
Unacceptable household batteries: lithium metal battery (rechargeable), and sodium batteries.
The following types of batteries are not acceptable:
- Lithium-ion batteries are subject to special regulations and are found in common items like mobile phones, watches, flashlights, and laptop computers. They can cause fires if dropped, crushed or short-circuited, which is why these can’t be sent with Sendle.
- Lithium-ion lithium cobalt oxide
- Lithium-ion manganese oxide battery
- Lithium polymer battery
- Lithium iron phosphate battery
- Lithium-sulfur battery
- Lithium-titanate battery
- Lead-acid batteries contain highly corrosive acid and can cause fires from short circuits, so you can't send them with us.
- Deep cycle battery
- Valve regulated lead acid (VRLA) battery
- Absorbent Glass Mat (AGM) battery
- Gel battery
- Battery components including:
- Battery fluid
- Battery acid
- Battery water