What you cannot send with Sendle

This article will help you to understand what you can and cannot send with Sendle. This will cover prohibited goods, dangerous goods, Owner's Risk and the right of refusal.  

Prohibited goods:

  • Anything with a weight of more than 25kg, length of more than 1.2m or cubic volume exceeding 100 litres
  • Any items illegally procured 
  • Any items to be used for illegal purposes
  • Live animals or other living goods
  • Cigarettes or tobacco products
  • Firearms/weapons
  • Dangerous goods

Dangerous goods:

Dangerous goods are substances or articles with hazardous properties which, if not handled correctly may:

  • Explode
  • Asphyxiate
  • Burn
  • Poison
  • Eat skin or metals
  • Pollute the environment
  • Become unstable with other products

This includes (but is not limited to):

  • Volatile spirits
  • Toxic gasses or substances
  • Explosive goods 
  • Goods which are or may become dangerous (including radioactive materials) or spontaneously combust
  • Organic peroxide
  • Infectious substances
  • Corrosive substances
  • Flammable liquids or solids
  • Any other goods which may become liable to damage any person or property whatsoever.
  • Dangerous Goods may include some general health & beauty products such as aerosol-based products like hairspray, tanning spray, shaving cream, and deodorant; aftershave and mouthwash containing alcohol; nail polish and nail polish remover with acetone; alcohol-based perfumes; rubbing alcohol, hand sanitizers
  • Toys without a CE marking, registered trademark, accompanying user instructions and labelling with country of origin and warning labels (e.g. age recommendation/loose parts)

Batteries as dangerous goods:

It’s important to take note of how common and widespread the use of battery-powered, electronic devices are. There are a lot of technical terms involved, but we hope this section helps clear up the confusion on the types of batteries and battery-powered devices you can send with us.

Acceptable: Devices with built-in batteries

  • You can send small quantities of brand new electronic devices with built-in batteries that cannot be removed or replaced by the user. Examples of acceptable devices include remote control (RC) toys, drones, mobile phones, laptop computers and handheld power tools
  • You may also send tested, proven non-spillable batteries in proper packaging. These type of batteries are allowed to be shipped as non-hazardous items under international rules as they will not leak from a cracked case at high-temps. Batteries and packaging may also be marked “NONSPILLABLE” or “NONSPILLABLE BATTERY”

Not acceptable: Devices with built-in batteries

  • Automotive (car) battery
  • Electric wheelchair battery
  • Fuel cell-based portable backup power supply
  • Electric vehicle battery
  • Spare dry-cell batteries (large quantities)
  • Samsung Galaxy Note 7 phones
  • Old mobile phones (to be recycled)

Not acceptable: Dry-cell batteries

Common batteries (for example, dry cell batteries like AA, C, D) might not be regulated as hazardous materials, but all batteries can cause fires from a short circuit if terminals are not protected.

  • Lithium metal battery (rechargeable)
  • Spare dry-cell batteries (large quantities)
  • Sodium batteries

Not acceptable: Lithium-ion batteries

Lithium-ion batteries are subject to special regulations and are found in common items like mobile phones, watches, flashlights, and laptop computers. They can cause fires if dropped, crushed or short-circuited.

  • Lithium-ion lithium cobalt oxide
  • Lithium-ion manganese oxide battery
  • Lithium polymer battery
  • Lithium iron phosphate battery
  • Lithium-sulfur battery
  • Lithium-titanate battery

Not acceptable: Lead-acid batteries

These batteries contain highly corrosive acid and can cause fires from short circuits.

  • Deep cycle battery
  • Valve regulated lead acid (VRLA) battery
  • Absorbent Glass Mat (AGM) battery
  • Gel battery

Not acceptable: Battery components

  • Battery fluid
  • Battery acid
  • Battery water

Dangerous Goods Declaration

In order to send a parcel with Sendle, you must declare that you agree to never send Dangerous Goods with Sendle. You will have to make this declaration when you send with Sendle for the first time.

Owner’s Risk

These items are deemed to be at Owner's Risk (that is, they are NOT covered by Sendle's insurance policy).

  • Second-hand car parts
  • Perishables 
  • Flowers or plants
  • Cash or other negotiable instruments (e.g. tickets)
  • Irreplaceable items, legal documents or other such valuables
  • Fine art
  • Second-hand goods and clothes
  • Jewellery, gems, trinkets or personal ornaments like rings, necklaces, trinkets or other items containing jewels or precious metals

If you choose to send these goods with Sendle despite our warnings, you do so at your own risk. We strongly advise you to arrange your own coverage for loss or damage.

Right of refusal

We are entitled to refuse to accept for carriage any such Goods listed above.

Important information

When you use the Sendle service, you provide Sendle with a warranty that your parcel does not include any Prohibited or Dangerous Goods. Goods of this nature will not be insured, and cannot be transported by our couriers.

If you send a parcel that contains any of these Goods, you will have breached the warranty given to Sendle and caused Sendle to breach its insurance policy and courier terms.

In these circumstances, you will be fully responsible for any adverse consequences that arise from you sending the Goods, including loss or damages. You may be liable to Sendle for all damages, injuries, and claims that arise from your sending prohibited Goods. Sendle may also choose to disable your account.

Sendle has the right to refuse to accept for carriage any Prohibited or Dangerous Goods or to refuse to pick up a parcel if we reasonably suspect that it may include any Prohibited or Dangerous Goods. Sendle will not be liable for parcels where we refuse to collect it under this clause.

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