Receive a parcel

It is possible to arrange pickup and delivery to yourself, or organise a parcel to be returned to you.

In order to do this, you must put pickup person's details as the ‘Sender’, and your details as the ‘Receiver’. In this case, you would pay for the order instead of the person who was having the parcel picked up from them, because it's your account you're using to book the order.

Of course, they may choose to create their own Sendle account, in which case, they'd book it as normal. Our Getting Started Guide will help them to understand how Sendle works.

Please note that the account-holder will receive the pickup reminder email. This might not be the actual sender for that particular send, particularly if you're booking the parcel from your account. Please make sure that they know what is going on and are able to print the label and have the package ready for collection.

You can email them this label as a PDF once you have downloaded it from the Order Detail Screen on your dashboard, which they can then print off themselves from a normal home or work printer.

Some additional resources that would be good to send to the sender are:

If you put down your email address as the receiver, too, you will get receiver tracking information sent straight to your inbox.

If you have any other questions about how returns work, please get in touch with our Support team - they're happy to help.

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