How to give clear delivery instructions

Delivery instructions are used (and encouraged!) to help the delivery driver leave the parcel in the most convenient location, or get a signature on the first attempt. It also means that your parcels will be delivered more accurately and quicker, too!

We’ll show you how to give good delivery instructions for your next Sendle order:

Make them super clear

It is best to keep delivery instructions short, simple, and clear when you book an order with Sendle.

Every shipment with Sendle automatically includes authority to leave, which ensures your parcel can be left if no one is available to sign for it.

A good general rule for delivery instructions is to keep them under 25 characters. So be clear and concise.

Here’s an example:


When there are no instructions… 

If there aren't any instructions or there’s no one at the delivery address to sign for the parcel, the driver may not complete your delivery (if it seems unsafe to do so). Then they’ll have to try again another day. Nobody wants that.

Here are some helpful articles if this happens to you:

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Get instant support with the Sendle Toolbox

If something goes wrong with your delivery or you need to make a change to your order, use the tools in the Manage Parcel section on the parcel tracking page.

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