All parcels sent with Sendle get tracking included for free!
You will see detailed tracking updates in your Sendle dashboard for each parcel.
Sendle keeps the receiver up to date on the journey of their parcel automatically, if you include their email address when you book the delivery.
The receiver will get an email notification when:
- The parcel is picked up
- The parcel is delivered
Including your receiver's email in the booking also means less inbound enquiries and follow-ups for you, because we are able to help the receiver directly with things such as:
- Addressing errors or spelling mistakes
- Collection information
If you don't include their email, this information may be sent to you for you to pass on if you get in touch with us.
Tools in the dashboard
You can also manage the parcel throughout its journey, from pickup to delivery using the Sendle Toolbox, a set of tools available in your dashboard. The Sendle Toolbox is a quick and easy way to manage elements of the delivery like delivery instructions, rescheduling, parcel investigations, and more. Find out more about how to use the Sendle Toolbox.
These tools are also available to the receiver if you have included their email address in the booking.
Give a tracking link to the receiver
If the receiver didn't provide an email address, or you didn't include it in the booking, they cannot manage their delivery using the Sendle Toolbox.
They will still be able to track their parcel. Simply send them:
- Their 6 digit alpha numeric tracking code e.g. S3NDLE
You can read more about how the receiver can track a parcel here.
Tip: You can brand the tracking emails that your recipient receives, just by adding your logo or picture to your account.
If your delivery is delayed