Sendle Cover Policy

This article will help you to understand Sendle's Cover Policy for domestic shipments. 

Policy outline

  • Sendle includes cover for loss on all eligible parcels (not booked as a Sendle Saver shipment) for no extra charge.
  • Sendle will cover the sales price of replacing lost goods up to the policy limits USD $150 (this does not include Sales Tax). 
  • To make a claim, you must be a Sendle customer and have created the shipments from your account (you cannot claim cover as the recipient of a parcel if you did not create the order).

Claiming requirements:

  1. Your parcel was not booked as a Sendle Saver shipment.
  2. Your parcel does not contain any goods listed here.
  3. Your parcel is not a return order.
  4. The parcel has been lost in transit: that is, it was lost after it was scanned as picked up and before it was scanned as delivered.
  5. The parcel has been declared as lost by the Sendle team.
  6. You must have made the initial inquiry no more than 20 business days since the last date in the delivery ETA range.
  7. You must claim within 10 business days from the time our support team sends you an email notifying you of cover eligibility.
  8. Documents proving the value of the item. 
  9. You cannot claim cover if your parcel is also covered by a third-party cover provider and have already filed a claim with them. 

Learn more about making a claim

Damaged cover

It is important to know that Sendle's Cover Policy cannot cover damaged parcels. If you require cover for damaged items, this should be arranged separately.  

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Get instant support with the Sendle Toolbox

If something goes wrong with your delivery or you need to make a change to your order, use the tools in the Manage Parcel section on the parcel tracking page.

Access Support Tools
You will need your Sendle reference number
to acess your parcel's tracking page.

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