Sendle uses printable labels so that your parcels can be tracked from you to your customers. When you finish booking an order you'll be able to print a label to attach to your package.
What does the label look like?
Your label will have a barcode and address information on it.
Sendle labels can be printed on two paper sizes: Cropped (4" x 6") and Letter (8.5" x 11").
The size of the label doesn't change, only the paper it's printed on. If you're using a regular printer, you'll want to choose Letter, but if you're using a label printer or a printer with paper size options, you might prefer Cropped.
Labels can't be hand-written, they must be printed. If you don't have a printer available you'll need to cancel and reschedule for a time when you can print the label (as long as it's within 28 days of the label being created).
How to label your parcel
Print your label
- Create and confirm your order.
- Click the Download your label button, or click the blue section of the button and choose either Cropped (4" x 6") or Letter (8.5" x 11").
Your label will open in a new tab. - Click the printer icon on the top right to print your label.
Important: Do not resize, shrink, or edit your label in any way.
Attach your label
- Use tape to attach your label firmly to the front of your package. Make sure that the barcode is on a flat surface, not wrapping around the edge of the box. If placing a label on a tube, it’s best to place the barcode perpendicular to the curve of the tube.
- Make sure your label is printed out clearly. If it’s blurry, smudged, streaky, or crinkled, it won’t be scannable (this could delay collection/delivery). Also, make sure that the barcode isn’t covered (even by clear tape), because this will also create an un-scannable barcode. If you’re seeing any of these issues, please double check that your printer is set to at least 203 DPI (dots per inch) and that your print head has been cleaned.
Do labels expire?
Yes, Sendle labels must be used within 28 days of booking.
If you use an expired label, one of two things will happen:
- Your package will be delivered (and you may incur an additional fee), or
- Your package will be returned to you (and you may receive a return-to-sender fee).