Packaging guidelines

Our motto for perfecting packaging is: well packed, arrive intact! 

Because even though knocks and bumps are an expected part of shipping, we want your parcel to arrive in perfect condition just as much as you do. 

Currently, Sendle doesn’t supply any packaging. But, you can take advantage of bulk-buying whatever type of packaging you prefer! (We recommend shopping around online or checking out your local office supplier.)

Avoid heartache and follow our 5-step guide for perfect packaging:

  1. Double box your products: place one container inside another with cushioning material (such as scrunched up newspaper or packing peanuts) between the two. It may feel like overkill, but you’ll thank us later when your fragile items arrive in one piece.
  2. Your packing materials need to be tough and strong, as you want a nice hard shell for your products to travel in.
  3. Fill empty space to keep things in place and prevent rattling. Just as at the cinema, silence is golden. 
  4. Seal it shut with strong tape.
  5. Don't substitute secure packaging with “fragile” or “handle with care” stickers. Machines can't read these stickers (not yet, anyway…) and they can’t guarantee the safe arrival of your shipment.

If you’re sending fragile items

If your parcel is particularly fragile or contains sharp or crushable items, please do this in addition to the above:

  1. Double-box your parcel (placing one container inside another with a cushioning material such as scrunched up newspaper).
  2. Pad each item separately with bubble/foam wrap, tissue paper, or newspaper.
  3. Pay special attention to the corners, edges, and bits that stick out. 
  4. Use strong rigid material larger than the object to minimize chances of crushing (if, for example, it is a photo, drawing, or other fragile artwork).
  5. Mark with appropriate labels (for example: write “contains glass”, “this way up”, etc).

Using FedEx or UPS branded packaging

We don’t recommend sending parcels in branded packaging from delivery services such as FedEx or UPS (though your own personal brand is fine!). This is for a few reasons:

  • It can be confusing for the delivery person who comes by to pick-up from you.
  • It can also be confusing for depot and warehouse workers handling your parcels.
  • Parcels with the types of branding described above will be returned to the sender because they’ll be assumed to be mistakenly collected.

We get it. Sometimes you just don’t have any other types of packaging available, other than those mentioned above. 

Don't worry about it too much—we recommend turning the branded packaging inside out if you can, or using a marker to cover up any branding that may be confusing.

Don’t use these!

We can’t transport deliveries packaged only in:

  • Plastic bags
  • Bubblewrap
  • Anything else transparent!
  • Fragile stickers instead of actual packaging materials

Keep these in mind

  • If your parcel contains liquids, is sharp, or could damage other parcels in any way then it is your responsibility to ensure that the packaging prevents damage to other parcels (check this article on what you can’t Sendle!).
  • Sendle does not offer compensation or cover for damaged parcels (it’s your responsibility to make sure the parcel is appropriately packed)
  • Want to become a labeling extraordinaire? We’ve got you covered!

Now you’re ready to send from your Sendle dashboard!


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