COVID-19 update: Sendle continues to deliver! Find out what we are doing to ensure your shipments are delivered reliably and safely.

The hub and spoke delivery model

Sendle uses "hub and spoke" carriers instead of singular point-to-point route carriers.

It’s more like parcels taking public transport instead of each one getting in their own car and driving across town (or, the country). The hub and spoke system is much more cost-effective and environmentally-friendly than the alternative. That’s exactly why we do it this way.

How it works

What this ‘hub and spoke’ delivery model looks like in action: 

  1. Parcels are picked up by a driver (on their regular route).
  2. They are taken back to the delivery hub.
  3. Then, they’re all are sorted and loaded to travel between hubs overnight (if intercity).
  4. Finally, they’re loaded for delivery in the local area during the driver's normal route.

It’s a much more efficient system for you because you get a regular driver coming right to your door and better for the environment since there are fewer cars on the road.

We are currently not offering automatic pickup requests via the Sendle dashboard. Packages can be dropped off at your nearest post office or blue collection box. You can also request pickups directly through USPS. Pickup requests from your dashboard are coming soon!

Find out more about Sendle’s service here:

Get instant support

If something goes wrong with your delivery or you need to make a change to your order, use the Sendle Toolbox on the parcel tracking page.

Access Support Tools
You will need your Sendle reference number.

Can't find what you're looking for?

Contact us