A physical street address is required for all Sendle deliveries.
If a receiver is not home to sign for a parcel, we will attempt to redeliver the item for free. If the parcel cannot be delivered again, it may be left at one of 1400 local collection points.
Collection points may include newsagents or service stations.
Sendle cannot deliver to Australia Post owned properties.
This includes post offices, PO boxes, locked bags, parcel lockers or parcel collect locations.
This is because Australia Post restricts delivery to these locations.
It's important to us that every parcel completes its Sendle journey safe and sound, but we appreciate that some locations may not have nearby collection points to make this possible.
If this is the case, Sendle may opt to have these parcels returned to the sender.