If you live in an area that isn't serviced regularly by a local collection driver, you may find that pickups take a few days. This is quite rare, but can happen more often if you live in a rural or regional area, or if the driver hasn't collected from you before.
We would only find this out after making the booking if the local driver gets in touch with us or if the customer affected gets in touch.
This is very uncommon and we are working with our suppliers to (a) try and reduce theses cases even further and (b) try and get an exclusion list for the few areas that have a reduced level of service.
Limited service does not automatically affect areas that have a surcharge applied. Often the surcharge just covers the cost of the transport needed to get to a more regional area.