Rescheduling a pickup
Need to reschedule your pickup? No problem! The easiest way is to use the Sendle Toolbox, found right in your dashboard. With it, you can reschedule your pickup free of charge for up to 3 business days after your original pickup date. If you need to reschedule for a later date, you'll just need to cancel and rebook your order.
- Head to the Manage parcel section on your dashboard tracking page
- Select Reschedule pickup
- Select your new pickup date, submit your request, and you're all set!
Heads up: Make sure to remove your parcels from the pickup area to avoid any accidental scans.
Change address details before pickup
Need to update the address on an order? The best way is to cancel the current order and create a new one. You can easily keep most of the order details by hitting the resend button first to copy the info from the existing order.
- Scroll down to the Manage Parcel section on your order page.
- Click the Cancel order
- If you haven’t downloaded the label yet, the order will be canceled and refunded.
Heads up: If you've already downloaded the label, you may need approval before we can cancel and refund the order. In those situations when you click the cancel order button you'll be notified that our support team will need to review the cancellation request.
Changing an order once the parcel has been picked up
If your parcel is already in transit and you need to make changes, just reach out to our support team. Some changes might require a new label, and there may be a charge for a new booking. Be sure to include your order details, and we’ll do our best to help!
Heads up: You can cancel an order for free from your account up until the pickup day, as long as the label hasn't been downloaded. If you’ve already downloaded or printed it, cancellation might need a quick review from our team.