This article will help you understand how to cancel a shipment before payment is made as well as how our refund process works.
Cancel your order
If you don’t need the package to be shipped with Sendle anymore, you can cancel it from your dashboard. You will need to do this before the scheduled pickup date.
How will I be refunded?
- If the order has not yet been paid for, it will not appear on your upcoming invoice and you won’t be charged. You will still see it in your list of orders, it will just be marked as ‘cancelled’.
- If you’ve already paid for the order, you will be refunded.
How Sendle refunds work
- We use Stripe to process any refunds directly to the method of payment.
- You’ll see the funds in your bank account within approximately 5-10 business days after the date of the refund submission—it’ll appear in the form of a ‘reversal’ on your transaction history.
- Keep in mind: the refund will appear on your Sendle invoice for the original order (and recorded in your dashboard under payment history).
What if the refund is unsuccessful?
If your refund hasn't shown up after 10 business days, please get in touch with our support team and we'll track it down for you. This is very rare and should only happen if the card has expired.