Refunds

You are able to cancel an order form your dashboard for a full refund before the scheduled pickup date.

If your order is listed in the pending invoice when you cancel it from your dashboard, the order will disappear from the invoice and will not be charged.

If your order has already been paid for when you cancel it from your dashboard, you will receive a credit to the card used to pay for the invoice.

Sendle uses Stripe to process payments into bank accounts and this is what they say about the processing

We'll submit any refund you make to your customer's bank immediately. Your customer will then receive the funds from a refund in their account approximately 5–10 business days after the date on which the refund was initiated. (This is an aspect of how the banking system works.)

Note that refunds may appear in the form of a reversal. In the case of a reversal, the original payment will drop off of your customer's bank statement, and a separate credit is not issued.

If you would like assistance in determining the status of a refund you have processed, you are welcome to contact us for a refund reference number.

Unsuccessful refunds are very rare and should only happen if the card has expired.

If your refund hasn't shown up after 10 business days please get in touch with our support team and we'll track it down for you.

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