Door-to-door: pickup and delivery

The basics

Sendle offers collection from your door, which means that you don't need to wait in line to send a parcel. 

When you book with Sendle, you can select your preferred pickup day. This is the day where we’ll send the pickup request to the driver's scanner with all the information you’ve provided. You can select up to three days ahead.

On the pickup day the driver will add your pickup to their route for that day.

Sendle is currently a next day booking service. The earliest you collection will be is the following day. 

Booking

For your first send you will need to enter your pickup address and provide pickup instructions to help the driver find you or your parcel when they arrive to collect your parcel. We’ll save this information for future pickups, but you can always change it on the fly if you need to.

In transit

Once the parcel makes it to its destination the delivery driver will follow the instructions on the parcel to complete the delivery. If they cannot get it delivered on the first try they will leave a card to organise a redelivery or they’ll take it somewhere nearby (such as a newsagency) for the receiver to collect at their convenience.

Delivery

When the parcel is scanned as delivered you will receive a notification by email and you can rate your pickup experience and the receiver can rate their delivery experience. These ratings help us to make the service better by helping us choose the top rated providers for every route and use it to help us make the Sendle service a little better every time.

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