Door-to-door: pickup and delivery

The basics

Sendle offers collection from your door, which means that you don't need to wait in line to send a parcel. 

When you book with Sendle, you can select your preferred pickup day. This is the day where we’ll send the pickup request to the driver's scanner with all the information you’ve provided. You can select up to three days ahead.

On the pickup day the driver will add your pickup to their route for that day.

Sendle is currently a next-day booking service. Your earliest collection will be the following business day. 


For your first send you will need to enter your pickup address and provide pickup instructions to help the driver find you or your parcel when they arrive to collect your parcel. We’ll save this information for future pickups, but you can always change it on-the-fly if you need to.

In transit

Once the parcel makes it to its destination the delivery driver will follow the instructions on the parcel to complete the delivery. If they cannot get it delivered on the first try they will leave a card to organise a redelivery or they’ll take it somewhere nearby (such as a newsagency) for the receiver to collect at their convenience.


When the parcel is scanned as delivered you will receive a notification by email and you can rate your pickup experience and the receiver can rate their delivery experience. These ratings help us to make the service better by helping us choose the top-rated providers for every route and use it to help us make the Sendle service a little better every time.

Managing your parcel delivery

Manage the parcel throughout its journey, from pickup to delivery, using the Sendle Toolbox (a set of tools available in your dashboard). No need to send us an email and wait for a response. The Sendle Toolbox is a quick and easy way to manage elements of the delivery like delivery instructions, rescheduling, or parcel investigations.

The tools are also available for the receiver, if you have included the email address of your customer in the booking, and they have signed up for a free Sendle account.

Find out more about what you can do with the Sendle Toolbox

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