COVID-19 update: Sendle continues to deliver! Find out what we are doing to ensure your shipments are delivered reliably and safely.

How payment works

Paying for your deliveries is nice and simple with Sendle—you only pay for what you send. 

We know you want to get back to business, so this article will explain our streamlined and simple payment system:

Payment is made weekly

Sendle charges just once a week (on Sundays) for orders sent out the previous week. We don’t charge per transaction, which saves you time so you can get back to business as usual.

When you sign up with Sendle you’ll need to store a credit card on your account so payment can be collected at the end of the weekly billing cycle.

Payment card options

Sendle takes payment by credit card (or debit cards with a credit facility) through the secure Stripe payment gateway. We accept Mastercard, Visa, and American Express, with no surcharges on card payment. Currently, we do not accept PayPal. 

How to save your billing details

Here’s how you can store a credit card on your Sendle account: 

  • Login to your Sendle dashboard.
  • Click on the Billing tab in the left menu.
  • Hit the ‘Add new card’ button.

It looks like this:

Alternatively, Sendle will securely collect and store the information during the first order you book.

Payment security

Security is one of our biggest concerns, which is why we wanted to work with other companies who felt the same way. 

When you make payments with Sendle, your credit/debit card details are stored and encrypted by Stripe, who has a stellar record for high security. In fact, their security is so high that Sendle never even gets access to these details. 

To read more about Stripe’s security, check out their article

Want more information about payments with Sendle?

Get instant support

If something goes wrong with your delivery or you need to make a change to your order, use the Sendle Toolbox on the parcel tracking page.

Access Support Tools
You will need your six-character Sendle reference number.

Can't find what you're looking for?

Contact us