Collection points and POPStations

If you have received a tracking email which informs you that your parcel has been delivered to a secure location, below is the information you need to collect your parcel:

  • Parcels delivered by Fastway Couriers 
  • Parcels delivered by Couriers Please

Fastway Couriers

The most common collection locations for Fastway Couriers are news agencies or convenience stores. These are called Parcel Connect locations.

Collect from Parcel Connect

  1. Check the card left by the courier to confirm the address of your local Parcel Connect location. 
  2. For security reasons the parcel can only be collected by the person to whom it's addressed.
  3. Take the card left by the courier and a current photo ID, such as a passport or Australian drivers licence.
  4. You have 5 calendar days to collect your parcel. After 5 days, your parcel will be returned to the sender.

Couriers Please

Couriers Please uses secure locations such as news agencies and convenience stores called POPStores, and secure lockers called POPStations.

Collect from POPStore

  1. Check the card left by the courier to confirm the address of your local POPStore. 
  2. For security reasons the parcel can only be collected by the person to whom it's addressed.
  3. Take the card left by the courier and a current photo ID, such as a passport or Australian drivers licence.
  4. You have 7 calendar days to collect your parcel. After 7 days, your parcel will be returned to the sender.

Collect from POPStation

  1. Check the card left by the courier to confirm the address of your local POPStation.
  2. You need to take:
    - The card left by the courier (if you have received tracking notifications via email, you will find a reference number included in the email referencing POPStations). 
    - A charged mobile phone with you.
  3. Follow the instructions at the POPStation. Using the reference number to identify you, you will be able to receive a text with a unique code that opens your parcel locker.
  4. You have 7 calendar days to collect your parcel. After 7 days, your parcel will be returned to the sender.

Note: Another person can collect a parcel on your behalf from a POPStation. You need to provide them with the above information. Please note that you bear full responsibility for doing so.

Lost Card
If you haven't received a card or cannot find it, you can contact the Sendle Support team with your Sendle Reference and they can help you get it sorted.

 

 

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