CSV Batch Upload Tool

Your Sendle account allows you to manage the three main components of parcel delivery—quoting, booking and tracking.

The CSV Batch Upload Tool helps you to save time by allowing you to upload and book up to 100 orders at the same time using a spreadsheet of delivery information. You can then download one file of labels, and get back to your day. 

View the tool and download the full guide from your dashboard. 

Below is more information you need to master the CSV Batch Upload Tool:

  1. What is the CSV Batch Upload Tool?
  2. Blank CSV file
  3. Input addresses correctly
  4. Where to upload your file

What is the Batch Order Uploader?

The uploader takes a CSV file of orders, books these orders with Sendle all at once, and then gives you one file of labels to download and print.

CSV stands for Comma Separated Values which is a format where data is separated by commas. Creating a CSV is simple using common applications your computer already has, such as Excel or Numbers. In most cases, it’s simply a case of saving your spreadsheet in one of these applications as a .csv file.

Input addresses correctly

When it comes to mastering deliveries, the most important thing to know is this: it’s all in the address.

If you put in good addresses, you get out good deliveries. If you put in bad addresses, you get out bad deliveries.

With this in mind, there are 3 things to get right.

  1. Addresses
  2. Volume and weight of each parcel
  3. Delivery instructions

1. Addresses

There are many ways to write addresses, but there’s only 1 way that works for couriers.

Sendle’s booking system cannot verify if the address you enter is real (only that the suburb/postcode is serviceable).

This means that you must master three important address components:

  1. Input the street name and number in the first field: sender_address_line1 and receiver_address_line1
  2. Input the business name and descriptive information in the second field: sender_address_line2 and receiver_address_line2
  3. Use a matching suburb and postcode

Three examples to explain addresses

2. Volume and Weight

The combination of each parcel’s weight and volume is used to determine the price of each delivery.

The volume or size of your parcel is calculated like this:

  1. Measure the length, width, and height of each parcel in metres. E.g. 1.1m (height), 0.2m (length), 0.2m (width)
  2. Multiply these dimensions - height (m) x width (m) x depth (m) e.g. 0.2m x 0.2m x 1.1m = 0.044
  3. The result is the cubic volume of your parcel e.g. 0.044

The weight of your parcel is calculated in kilograms.

  1. Input the weight of your parcel without the measurement e.g. 5 (not 5kgs, or kilograms)

3. Delivery Instructions

Delivery instructions are used to help the delivery driver leave the parcel in the most convenient location, or get a signature on the first attempt.

If you are unsure if the receiver of your parcel will be home on the day of delivery, it is best to leave clear and concise delivery instructions.


  1. Authority to leave: Allows the driver to leave the parcel on the property without a signature.
  2. 500g A4 satchels must have blank delivery instructions (these are Authority to leave automatically).
  3. You have 100 characters maximum for delivery instructions.

Where to upload my file?

To upload your correctly formatted CSV, tap 'send a parcel' on your dashboard. At the top-right, toggle the button from 'single' to 'batch'. Or, hit 'Batch Upload' at the top right from your dashboard homepage.

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