This article will help you understand how to make a claim if your parcel has been lost in transit. Before we get into the nitty-gritty, please check that your parcel is covered by Sendle’s protection policy. This will make sure there aren’t any hiccups.
You can make a claim if:
- The contents of your parcel are covered by Sendle’s protection policy.
- The parcel was lost in transit: that is, it was lost after it was scanned as picked up and before it was scanned as delivered (either with Authority To Leave or with Signature on Delivery).
- It has been no more than 20 business days since the last date in the delivery ETA range.
How much can you claim?
Sendle will cover the cost of replacing lost goods up to the policy limit of $150.
How do you make a claim?
Following an investigation, if your parcel still cannot be found, our support team will contact you if you’re eligible for liability.
From there, you will:
- Click on the claim button in your dashboard – this will take you to the claims form
- You will need to supply:
- Details of the contents of the parcel
- Proof of the value of the parcel, and
- Your bank details before hitting submit
This is important: if you don’t see the ‘Claim’ button, it means that the parcel isn’t eligible.
How long does a claim take?
- You’ll hear back from our support team within five business days.
- If the claim is accepted, you’ll be paid five days from acceptance.