eBay integration: Click & Collect

Sendle fully supports eBay’s Click & Collect program, which allows customers to purchase items from eBay sellers and have it delivered to their nearest Woolworths or BIG W store.

This feature is available if you use Sendle’s eBay integration, allowing you to sell your items on eBay and offer the Click & Collect option to your customers before pulling those orders into Sendle (with the Click & Collect address filled out).

Setting up Click & Collect from your eBay store

It’s easy to setup Click & Collect from your eBay store. You start by listing all eligible items for the Click & Collect program. The eBay system will apply the Click & Collect option for all eligible listings.

If Click & Collect is not shown in your listings, please contact eBay for help.

Whenever your eBay customer chooses Click & Collect as their delivery option on eBay, it automatically replaces the customer’s home address with their chosen Woolworths or BIG W store address.

A unique identifier, known as an ‘eCP:XXXXXXXX’ code, is also added to the customer’s second address line, to make sure the parcel is identifiable (like below):


Simply print their shipping label, making sure the eCP code is clearly visible, and ship their package as normal with Sendle.

When your customer’s package is delivered to the Woolworths or BIG W store by our courier partner, eBay will notify the buyer through text or email and send them a unique collection code. The item code and the collection code are different codes, matched by Woolworths’ in-store systems.

If an item isn't collected, it may be returned to you and you may be required to issue the buyer a refund. Buyers who fail to collect an item cannot claim the item was not received.

How does it work for receivers?

An eBay customer can view items offered under the Click & Collect program via the ‘View Item Page’ and available search filter.

The customer is then presented a list of Woolworths stores, starting with the nearest to their selected postcode or suburb.

The customer purchases the selected item with Click & Collect option.

Once the item arrives at the chosen store, the customer is notified by text or email that the item is ready for collection and will receive a unique collection code. The item code and the collection code are different codes, matched by Woolworths’ in-store systems.

The customer goes to the collection point, provides Woolworths or BIG W staff with collection code and receives the item. The buyer is required to collect the item within 7 days.

Additional information

It’s useful to take note of the differences between what you can sell using eBay’s Click & Collect program and what items you can send with Sendle. Here are a few things to be reminded of:

If you’re a Sendle customer who wants to offer eBay’s Click & Collect service for your eligible items, click here for the complete details including the listing requirements, size and weight limits and other technical stuff.

Sendle will transport items that are within its size and weight limits. But all items deemed to be too large (beyond 41.2cm x 50cm x 36cm) or too heavy (up to 16kg) by eBay’s Click & Collect program may be rejected upon arrival at Woolworths, and may be disposed of, without reimbursement.

When you use Sendle’s service, you provide Sendle with a warranty that your parcel does not include any Prohibited or Dangerous Goods. Goods of this nature will not be cover, and cannot be transported by our couriers.

There are items that are not included in Sendle’s dangerous and prohibited goods list, but are considered excluded goods and may not be eligible for eBay’s Click & Collect program.


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