Terms and Conditions: Sendle's Price Guarantee


What is Sendle's Price Guarantee?

Sendle guarantees that you can send your 500g, 2kg, 5kg, 10kg and 25kg parcels to Sendle’s same-city and national zones for less than standard Parcel Post rates.

If the standard Parcel Post rate is cheaper than Sendle's same-city or national zone prices for 500g, 2kg, 5kg, 10kg or 25kg, we will beat the price.

That's like-for-like. No ifs, ands or buts.

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Does the guarantee apply to all my parcels?

The Sendle Price Guarantee applies to all 500g, 2kg, 5kg, 10kg and 25kg parcels sent within Sendle’s same-city and national parcel network. The guarantee does not apply to parcels sent to Sendle’s remote destinations, or parcels travelling internationally.

How does Sendle calculate the pricing for the guarantee?

Sendle offers simple, flat-rate pricing with no hidden extras or nasty surprises.

The guarantee is based on Sendle Easy prices compared to published standard Parcel Post rates. On average, Sendle Easy (our basic rates) are over 15% cheaper than Parcel Post standard rates. Our Premium rates are even cheaper still ($1 extra off per parcel), sometimes even 70% cheaper overall.

How do I claim the guarantee?

To claim the guarantee, please send us a link to published standard Parcel Post pricing lower than Sendle for your 500g, 2kg, 5kg, 10kg or 25kg parcel within our same-city or national network.

You can send this link to us via our normal support form and we will beat the price for you, by refunding the difference you have overpaid. Please note that this guarantee can only be claimed within 5 business days after you have sent a parcel.

Please see the further Terms and Conditions below

*The Guarantee: The Sendle Price Guarantee only applies for 500g, 2kg, 5kg, 10kg and 25kg parcels sent within our “Same City” and “National” parcel destinations compared to the latest standard Parcel Post rates, published March 19, 2018.

Parcels sent to our “Remote” or “International” destinations are not covered by this guarantee.

We will not price match on a previously sent parcel. Any specially negotiated, bulk, corporate or eParcel rates are not eligible for our Price Guarantee.

The Sendle Price Guarantee cannot be combined with any other Sendle or Parcel Post discount or offer.

Parcel Post is a trademark of the Australian Postal Corporation which is not associated with this offer. “Post without the office” is a trademark of Sendle Pty Ltd.

We reserve the right to amend or add to these Ts & Cs. 

Please note: This guarantee came into effect on March 29, 2018, alongside new Sendle pricing.

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