Here is how you can make a claim for Sendle's 2-Day Delivery Guarantee:
Step 1: Collect the following details:
- The Sendle order reference for this delivery (eg. S3NDL3)
- Proof that your customer claimed the guarantee against you. For eBay customers, this will be a screenshot of the eBay invoice where the order was refunded.
Step 2: Send this information to us by filling out this form within 30 business days of parcel delivery. Don’t forget to include the evidence as an attachment! In the About field, click I have a problem with my parcel > I am the sender > I want to file a claim for Sendle's 2 Day Delivery Guarantee.
Step 3: Sendle will verify that this parcel is covered by the guarantee, and will then credit your account with the total shipping cost you paid. This verification may take 2-3 business days, and if successful the credit will appear in your account immediately.
If you are unsure whether or not your parcel is covered by Sendle’s 2-Day Delivery Guarantee please refer to our Terms and Conditions here.