At Sendle, we’re for small business. From day one, we set out to fix the pain points of parcel delivery and we haven’t stopped since. We’re always looking for ways to improve your experience and help your business thrive.
Meet the ‘Sendle Toolbox’
We’ve added new tools to your dashboard that make tracking and managing deliveries simpler than ever.
We understand that small business owners are busy. In the hustle and bustle of growing your business, you want to know your parcel has been picked up, is in safe hands, and is on its way. You also want to have clear updates for your customers at every step of the delivery, for peace of mind.
We took a look at what you most regularly wanted to check on or change about parcel deliveries, with Sendle support. We found that many requests were simple things you’d expect to come up in the day to day of running a business, like changing pick up instructions or rescheduling deliveries.
So, we created the Sendle Toolbox. They are quick, easy to use, in-dashboard tools that allow you to make changes or launch an investigation in a matter of minutes (without having to lodge a support ticket or wait on a response). It puts more control in your hands and time back in your day.
What can I do with Sendle Toolbox?
Here’s a quick rundown of all the ways you can manage your parcel with the Sendle Toolbox.
Edit delivery instructions
Make a change to the instructions for the delivery driver to follow (i.e you’ve entered the wrong details and want the parcel to be left at the front door, not the back door).
Edit pickup instructions
Make a change to the instructions for the pickup driver to follow (i.e you would like them to pick up your parcels at reception, not the white table near the door).
Missing parcel enquiry
Track down a parcel that you have not received that is marked as ‘delivered’ by the driver.
Late parcel enquiry
Track down a parcel which hasn’t been delivered by the estimated delivery date.
Request redelivery (updated details needed)
Request a redelivery, if you’ve entered delivery details incorrectly the first time around (i.e you’ve left off the apartment number when entering the street address and need to include this detail for a successful delivery).
Request redelivery (card left)
Arrange for a redelivery free of charge, if your delivery was attempted but no one was home to receive the parcel (i.e the delivery driver did not have authority to leave the parcel and the receiver was not at home to sign for it).
Make a change to parcel pickup date (i.e your parcels weren’t quite packed up when you thought they’d be and you weren’t ready for the pickup driver).
Let us know you’ve received your parcel so our support team can close any pending investigations.
Using the Sendle Toolbox
First, let’s log in to the Sendle dashboard.
Select one of your parcels, and within the parcel tracking page you’ll see a new option — “Manage parcel”.
This is your Sendle Toolbox. Depending on where your parcel is in its journey, you’ll see a few different options from the list above in the drop down menu (if your parcel is ready for pick up, you’ll likely want to check or change different things to if your parcel is already on it’s way, so we’ll only show you what’s relevant at any given point).
Once you select your tool, you’ll be asked to enter a few details. This information will be sent to the courier and our support team, so it’s important everything is entered accurately. Enter all your details and submit your request.
You’ll receive a notification that your request has been received.
Any change you make with the Sendle Toolbox will be logged and updated in your tracking history, where you can follow the status of your delivery.
For parcel investigations, all updates and the outcome of the search will be logged on your tracking page. You will also receive a confirmation email that we’re on the case, including your investigation reference number.
The Sendle (people powered) support team also hasn’t gone anywhere. We’re on hand and happy to help!
We believe parcel delivery should be simple, reliable, and affordable and have designed the Sendle Toolbox to give you an even better experience sending and receiving parcels. Happy Sendling!