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Shopify integration: Troubleshooting

If you’re running into some problems with your Shopify integration, there’s no need to worry. 

We’ve explained below some simple troubleshooting steps to cover the most common issues: connecting Shopify, order status, auto-filled orders, and tracking. 

Trouble connecting? 

In order to connect your Shopify and Sendle account properly, you'll need to use your Shopify admin URL. This is located on your Shopify admin screen and could be different from your store’s URL.

Shopify order status

Sendle will import and sync all of your ‘Unfulfilled’ and ‘Partially Filled’ Shopify orders that have been paid for. Remember that Sendle won’t import any orders with a 'payment pending' or ‘Fulfilled’ status.

Order Reference: prefix / suffix

At this stage, the integration will only pull across the standard 4-digit Order Number from Shopify. Any prefix or suffix added to the order will not be pulled across.

Auto-fulfilled orders

If this feature is activated in your Shopify store, you’ll find that no orders will appear in your Sendle dashboard. This is because the order state is ‘Fulfilled’ immediately upon payment. Want more info about this? Head over to Shopify's website and read more about it here

Tracking updates

When you ship a parcel through the Sendle dashboard, it will be assigned an alpha-numeric Sendle reference number (it looks a little like this: S3NDL3R). This will be sent back to your Shopify admin page, along with a fulfillment confirmation. 

Further tracking updates will not be imported through to Shopify, however, you can always check the status on Sendle’s tracking page. Sendle will also link the reference number in Shopify which will take the receiver to our tracking page—so your customers can still monitor the progress of their parcel.

More about the Shopify and Sendle integration

Something else troubling you?

If you still can't connect or are having issues with your Shopify and Sendle integration, let our Support team know (remember to include as much information as possible, including relevant screenshots).

Get instant support

If something goes wrong with your delivery or you need to make a change to your order, use the Sendle Toolbox on the parcel tracking page.

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You will need your Sendle reference number.

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