Shopify integration: Troubleshooting

More on our Shopify integration:

 

Having trouble connecting?

Shopify admin URL
In order to connect your Shopify and Sendle account properly, you'll need to use your Shopify admin URL. This is located on your Shopify admin screen and could be different from your shop’s URL.

Shopify order status
Sendle will import and sync all of your Unfulfilled and Partially Filled Shopify sales that have been paid for. Sendle does not import sales with a 'payment pending' status or any Fulfilled orders.

Auto-fulfilled orders
If this is a feature that is activated in your Sendle store, please note that no orders will appear in your Sendle dashboard as this means that the order state is Fulfilled immediately upon payment. You can read about this state on Shopify's website here

Tracking updates
When you book a parcel through the Sendle dashboard, it'll have a 6 digit alphanumeric Sendle reference number (i.e. S3NDL3) which will be sent back to your Shopify admin page, together with a fulfillment confirmation. Further tracking updates will not be imported through to Shopify, however, you can always check the status on sendle.com and Sendle hyperlinks the reference number in Shopify to our tracking page, so your customers can still monitor the progress of their parcel.

If you still can't connect, please let our Support team know. Include as much information as possible, including relevant screenshots.

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