eBay integration: Troubleshooting

If you’re running into some obstacles with your eBay integration, there’s no need to worry. 

We’ve put together some simple troubleshooting steps to cover the most common issues around order status and tracking.

Order status

Our eBay application only looks for "Completed" orders (that means the order has been paid for). This means we rely on eBay to update an order to "Completed" once that order is paid for. If an order is unpaid but marked as "Completed,” we recommend you get in touch with eBay to get this rectified.

Already sent orders

The eBay Dashboard integration imports all orders, regardless of status (once paid for). The already fulfilled orders will still appear but with a "Marked as sent" message or a tracking ID if it was sent with us. At this stage, we can’t remove these from the view.

If you're the buyer, not the seller

The eBay and Sendle integration only works for items sold, not bought. This means that only the seller can send parcels via the integration. If you’re a receiver, you can use the regular Sendle dashboard for any shipments, but keep in mind that it does not sync or connect tracking or parcels details with yours or the seller's eBay account. 

Tracking

Tracking will only sync automatically with your eBay store if you are booking via the eBay integration in your Sendle dashboard. If you are booking outside of this integration, either individually or as bulk/CSV, the tracking information can only be manually added to your eBay store.

Still no luck?

Let our Support team know if you’re still having problems. Just remember to include as much information as possible, including relevant screenshots.


Having trouble connecting your online store? Find more on our eBay integration here:

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