My parcel wasn’t picked up

Almost all Sendle parcels are picked up the day after they are requested, if not the same day. But things happen and small delays with parcel pickup can occur. 

In this article we’ve covered why delays can occur, and what to do if that happens to you.

Common reasons for pickup delays

Heavy traffic
Weather, accidents or local events can slow things down.

Driver capacity
Some days are busier than others — if there’s no space left in the van, pickups might be delayed.

Tech issues
Scanners break, systems go down — our delivery partners usually resolve this quickly.

Address problems
If your address is hard to find or incorrectly listed (e.g. on Google Maps), the driver may miss it.

Remote or limited service areas
In some areas, pickups aren’t made every day. If that’s the case, we recommend chatting to your local driver to understand their schedule.

Access issues
The driver couldn’t safely get to your front door or parcel location.

What you can do

If your pickup request was made directly with a carrier, and your package was not picked up the next day, check the status directly with the carrier, and make another pickup request if needed

Another option is drop-off. If your package has a USPS label, you can drop it off at any post office or blue collection box near you. Or leave it with your regular mail carrier.

More information?

However, if you have a question or ongoing issue and want to speak to our friendly team, we’re available. Just get in touch with Sendle Support and give your order reference number. 


In the meantime, these articles might be handy:

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If something goes wrong with your delivery or you need to make a change to your order, use the tools in the Manage Parcel section on the parcel tracking page.

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