Why was I charged a $1 authorization fee?

If you find a random $1 charge in your bank account, it is usually nothing to worry about. It will reverse itself within a week.

We'll explain this in more detail in this article.

But, why is there a charge?

This $1 charge is actually just a pre-authorization that payment processors use to check that sufficient funds are available. The charge is immediately canceled once this is verified. The bank may still show the charge for up to 7 days.

If you think that you have been charged incorrectly:

  • Wait 5-10 days for this process to resolve itself and;
  • If it’s still showing up in your transaction history, please let us know and we'll help get to the bottom of it (just include your statement as an attachment when you contact Sendle Support).

So, this is pretty standard then?

Yes.

Sendle uses Stripe to collect payments on a weekly basis. For certain credit cards, Stripe uses an authorization process that means a $1 authorization charge is sent to your bank, holding the amount. This ensures the card is valid and the bank will allow a charge to be authorized.

This is a standard protocol in online payments—and is automatically reversed—so you'll never pay a penny more than you should.


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