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What are billing thresholds?

A billing threshold is a dollar amount that once hit or exceeded, will trigger a payment to be processed.

This payment is in addition to Sendle’s regular billing cycle of once a week, but will only be triggered if you hit the threshold before the week is up.

How it works

When you first start sending parcels with Sendle, your billing threshold will be set to an initial amount, depending on your Sendle account type. 

Standard: starting threshold is $25 and the maximum threshold is $500

Premium: starting threshold is $25 and the maximum threshold is $750

Pro: starting threshold is $50 and the maximum threshold is $1500

All charges associated with your Sendle account contribute to your threshold limits (including adjustment charges). As you continue to make successful payments, your billing threshold will increase until it reaches the maximum threshold amount.  

In any one week, you may reach your billing threshold once, multiple times, or never, depending on your billing threshold and of course, how many parcels you’re sending. 

If you don’t reach your threshold, you’ll be charged at the end of the week, as per usual.

For example: 

  1. Let’s say you’ve been happily sending out orders and your current billing amount is sitting at $45. Your billing threshold is set at $50.
  2. Then you book another order for $15, taking your total outstanding billing amount to $60. 
  3. As this last order has taken you over your billing threshold of $50, payment will be triggered and we’ll attempt payment for the full $60.

What happens when you hit the threshold?

If you hit your billing threshold while using Sendle, it’ll trigger a payment to go through immediately (keeping in mind that the amount charged may be greater than the billing threshold, depending on how the total order amounts work out).

If payment is successful: you can continue sending parcels and living your best life (you’ll also get an email with a breakdown of the invoice as well as more information about your account and billing).

If payment is unsuccessful: you won’t be able to send any more parcels until the amount is paid. We’ll let you know within the dashboard if this happens, as you may need to update your billing information or enter a new card.


More information about billing and payments:

How payment works

Failed payments

Payment history, receipts and invoices

Is payment secure?

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