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My package has postage due

If a packages costs more to ship than expected, you may have to pay the additional 'postage due'. Usually this extra postage is charged to Sendle and added to your next invoice.

Occasionally there’s a mix up and the post office holds the package and asks the receiver to pay for it. If that happens, here’s what you should do:

If the recipient has not paid the postage due

  1. Tell the recipient not to pay the additional postage, and to ask the post office to hold the package while we sort it out.
  2. Get in touch with us through our contact form or through chat (available during business hours, visible in the bottom right hand corner of this page).
    Make sure you include: 
    - the package reference number, and
    - the location of the collection point (so we can contact them).

If the recipient has already paid the postage due

  1. Ask the recipient for a receipt for their payment.
  2. Get in touch with us through our contact form or through chat (available during business hours, visible in the bottom right hand corner of this page).
    Make sure you include:
    - t
    he package reference number
    - the location of the collection point (so we can contact them), and
    - a receipt of payment from the recipient, if you have it.

Why was there postage due on my package?

Packages are automatically weighed and measured when they're processed. When a package is bigger than the size and weight you entered in the booking form, then it will cost more to deliver than you were charged.

Sometimes this happens because the package was measured and weighed incorrectly, someone made a typo in the booking form, or the outer packaging wasn't taken into account when weighing and measuring. 

 

 

 

Get instant support

If something goes wrong with your delivery or you need to make a change to your order, use the Sendle Toolbox on the parcel tracking page.

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You will need your Sendle reference number.

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