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My package has postage due

If a packages costs more to ship than expected, you may have to pay the additional 'postage due'.  The person receiving the package should never have to pay the additional postage, but occasionally they are mistakenly asked to.

If the person receiving the package been asked to pay additional postage by USPS, here’s what you should do.

If the receiver has not paid the postage due

  1. Tell the recipient not to pay the additional postage.
  2. Contact the post office and tell them to charge the postage to International Bridge, which is indicated on the indicia.
    International Bridge will pass the charge on to Sendle, and we’ll add it to your next invoice.

If the post office refuses, tell them to hold the package and get in touch with us through chat (available during business hours, visible in the bottom right hand corner of this page) or through our contact form.
Make sure you include: 
- the parcel reference number
- the location of the post office (so we can contact them)

If the receiver has already paid the postage due

  1. Ask the receiver for a receipt for their payment to USPS.
  2. Get in touch with us through chat (available during business hours, visible in the bottom right hand corner of this page) or through our contact form.
    Make sure you include:
    - t
    he parcel reference number
    - the location of the post office (so we can contact them)
    - a receipt of payment from the recipient, if you can

Why did this happen?

You might have measured the size or weight of the package incorrectly, or used the wrong label to send it. If this means that the package costs more to deliver than we calculated, then USPS needs to be paid for the extra cost.

Usually this extra postage is charged to Sendle and added to your next invoice, but occasionally there’s a mix up and the post office holds the package and asks the receiver to pay for it. 

What is an indicia?

An indicia replaces a postage stamp – you’ll see it on the top right hand corner of your labels. It looks like this:

Indicia.png

Get instant support

If something goes wrong with your delivery or you need to make a change to your order, use the Sendle Toolbox on the parcel tracking page.

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You will need your Sendle reference number.

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