COVID-19 update: Sendle continues to deliver! Find out what we are doing to ensure your shipments are delivered reliably and safely.
I am a sender
Sending a parcel? We’ll support you from pickup to delivery.
Getting started
Sending a parcel
- I can't book a parcel: 'Card validation failed. Please try again or another card.'
- Can I ship CBD products?
- I’m having trouble printing labels
- Get ready for pickup or drop-off
- Locations and Coverage
- What’s the smallest parcel I can send?
Parcel in route
- Can a parcel be intercepted or returned to me?
- Tracking the parcel I'm sending
- Managing the parcel I'm sending
- How long will the parcel I'm sending take?
- Why is my parcel being returned to me?
- Where to find the parcel's reference number
There's a problem with my parcel
- My parcel wasn’t picked up
- The label isn’t scanning
- The parcel I’m sending hasn't arrived yet
- The parcel couldn't be delivered - I'm the sender
- The delivered parcel can’t be found - I'm the sender
- Sendle Cover Policy
Platform Integrations
- Desktop Shipper integration: Connect
- Shipper HQ integration: Connect
- 2Ship integration: Connect
- Etsy integration: Troubleshooting
- Etsy integration: Send a parcel
- Etsy integration: Connect my Etsy account
Billing and payments
- What are billing thresholds?
- How payment works
- Is my payment secure?
- Add a billing contact to my Sendle account
- Replace or remove a stored card
- My payment history, receipts and invoices
Manage my account
- I'm having technical difficulties
- Can I set up returns with Sendle?
- Save my shipping address for next time
- Address book
- Add my business’ branding to tracking emails
- Update my Sendle account details
Get instant support
If something goes wrong with your delivery or you need to make a change to your order, use the Sendle Toolbox on the parcel tracking page.
Access Support ToolsYou will need your six-character Sendle reference number.
If you have a Sendle account, access the tools via your dashboard.
Can't find what you're looking for?
Contact us