I am a sender

Getting started

• Prices and account plans
• How to verify my account
• Sending my first parcel
• Sendle parcel sizes and weights

Sending a parcel

• I can't book a parcel: 'Card validation failed. Please try again or another card.'
• Can I ship CBD products?
• I’m having trouble printing labels
• Get ready for pickup or drop-off
• Locations and Coverage
• What’s the smallest parcel I can send?

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Parcel in route

• Can a parcel be intercepted or returned to me?
• Tracking the parcel I'm sending
• Managing the parcel I'm sending
• How long will the parcel I'm sending take?
• Why is my parcel being returned to me?
• Where to find the parcel's reference number

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There's a problem with my parcel

• The label isn’t scanning
• The parcel I’m sending hasn't arrived yet
• The parcel couldn't be delivered - I'm the sender
• The delivered parcel can’t be found - I'm the sender
• Sendle Protection Policy outline
• How to claim Sendle Protection for a lost parcel

Platform Integrations

• Quote and track direct from my online store (API)
• Disconnect my e-Commerce store from the Sendle dashboard
• eBay integration: Connect
• eBay integration: Send a parcel
• eBay integration: Troubleshooting
• Shopify integration: Connect

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Billing and payments

• Why was I charged a $1 authorization fee?
• How payment works
• Is my payment secure?
• Add a billing contact to my Sendle account
• Replace or remove a stored card
• My payment history, receipts and invoices

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Manage my account

• I'm having technical difficulties
• Can I set up returns with Sendle?
• Save my shipping address for next time
• Address book
• Add my business’ branding to tracking emails
• Update my Sendle account details

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