I am a sender
Sending a parcel? We’ll support you from pickup to delivery.
Getting started
Sending a parcel
- What is USPS Ground Advantage?
- How to download a SCAN Form
- Batch upload: booking multiple orders at once
- Return labels
- Verify my address for Sendle’s pickup service
- I can't book a parcel: card validation failed
Parcel en route
- Why can't I see tracking events for my package?
- Can a parcel be intercepted or returned to me?
- Tracking the parcel I'm sending
- Managing the parcel I'm sending
- How long will the parcel I'm sending take?
- Why is my parcel being returned to me?
There's a problem with my parcel
- My package has postage due
- How to claim cover for a damaged parcel
- My parcel wasn’t picked up
- The label isn’t scanning
- The package I’m sending hasn't arrived yet
- The parcel couldn't be delivered - I'm the sender
My parcel is going international
- HS codes for international shipping
- UK VAT for businesses selling to the UK
- Why does my international parcel tracking still say it's in transit
- International prices
- International delivery coverage
- Sizes and weights for international parcels
Platform Integrations
- Etsy Integration: what's new after October 2024
- Extensiv: Connect
- BigCommerce: Connect
- Tendencys: Connect
- ShipStation Carriers
- Ship with Sendle on Amazon
Billing and payments
- How to download a shipments report
- Understanding your delivery costs
- What are billing thresholds?
- How payment works
- Is my payment secure?
- Add a billing contact to my Sendle account
Manage my account
- How to ship with Sendle in multiple countries
- What notifications do I get with Sendle?
- I'm having technical difficulties
- Save my shipping address for next time
- Address book
- Add my business’ branding to tracking emails
Get instant support with the Sendle Toolbox
If something goes wrong with your delivery or you need to make a change to your order, use the tools in the Manage Parcel section on the parcel tracking page.
Access Support ToolsYou will need your Sendle reference number
to acess your parcel's tracking page.
If you have a Sendle account, access the tools via your dashboard.
Can't find what you're looking for?
Contact us