I am a sender
Sending a parcel? We’ll support you from pickup to delivery.
Getting started
Sending a parcel
- How to download a SCAN Form
- Batch upload - book multiple orders at once
- Return labels
- Verify my address for Sendle’s pickup service
- I can't book a parcel: card validation failed
- Can I ship CBD products?
Parcel en route
- Can a parcel be intercepted or returned to me?
- Tracking the parcel I'm sending
- Managing the parcel I'm sending
- How long will the parcel I'm sending take?
- Why is my parcel being returned to me?
- Where to find the parcel's reference number
There's a problem with my parcel
- My package has postage due
- How to claim cover for a damaged parcel
- My parcel wasn’t picked up
- The label isn’t scanning
- The parcel I’m sending hasn't arrived yet
- The parcel couldn't be delivered - I'm the sender
My parcel is going international
- HS codes for international shipping
- UK VAT for businesses selling to the UK
- Why does my international parcel tracking still say it's in transit
- International prices
- International delivery coverage
- Sizes and weights for international parcels
Platform Integrations
- Ship with Sendle on Amazon
- EasyPost integration: Connect
- ShipRush integration: Connect
- Ordoro integration
- DesktopShipper integration: Connect
- eBay integration: Connect
Billing and payments
- What are billing thresholds?
- How payment works
- Is my payment secure?
- Add a billing contact to my Sendle account
- Replace or remove a stored card
- My payment history, receipts and invoices
Manage my account
- What notifications do I get with Sendle?
- I'm having technical difficulties
- Save my shipping address for next time
- Address book
- Add my business’ branding to tracking emails
- Update my Sendle account details
Get instant support with the Sendle Toolbox
If something goes wrong with your delivery or you need to make a change to your order, use the tools in the Manage Parcel section on the parcel tracking page.
Access Support ToolsYou will need your Sendle reference number
to acess your parcel's tracking page.
If you have a Sendle account, access the tools via your dashboard.
Can't find what you're looking for?
Contact us