The tracking pages all say the package is delivered, but the receiver can’t seem to find it. In this article, we’ve covered all the steps you can take if this happens.
The tracking on your dashboard says the package has been delivered
If the package has been marked as delivered with a signature (but the receiver hasn’t gotten it yet), it may be because:
- It was signed for by a colleague, family member, friend, or neighbor (the receiver may need to ask around).
- It has been transferred to a third-party agent to complete delivery and it is still in transit. This is typical for more rural deliveries and is nothing to worry about—it’ll arrive soon!
- Accidentally scanned as delivered when it was being scanned as in transit. We recommend waiting a day to see if it receives an additional tracking scan.
If the package has been marked as delivered without a signature, it may be because:
- Since all packages with Sendle have 'Authority To Leave', the driver can leave the package in a safe place on the property. Check if this is recorded in your dashboard—and make sure it’s not sitting out exposed to the elements!
- It has been transferred to a third-party agent to complete delivery and it is still in transit. This is typical for more rural deliveries and is nothing to worry about. Wait it out.
- It was accidentally scanned as delivered when it was meant to be scanned as in-transit. We recommend waiting a day to see if it receives an additional tracking scan.
Still can’t find it?
You can launch an investigation from your Sendle dashboard:
- Click Late parcel enquiry
- Fill in the details
- We’ll take it from there!
(You can also check your dashboard to see if an investigation is already underway.)
Already lodged an investigation?
There’s nothing more you need to do. Just keep an eye on your tracking page for real-time updates — we’ll get back to you within 7 business days. Yep, that’s all part of your Sendler Rights.
What happens next?
Depending on the outcome of the investigation (and your eligibility), you may be able to submit a claim for cover directly from the tracking page in your dashboard.
If so, we’ll get in touch to guide you through the claims process.