The tracking pages all say the parcel is delivered, but the receiver can’t seem to find it. In this article, we’ve covered all the steps you can take if this happens.
If the tracking on your dashboard says it’s been delivered:
If the parcel has been marked as delivered with a signature (but the receiver hasn’t gotten it yet), it may be because:
- It was signed for by a colleague, family member, friend, or neighbor (the receiver may need to ask around).
- It has been transferred to a third-party agent to complete delivery and it is still in transit. This is typical for more rural deliveries and is nothing to worry about—it’ll arrive soon!
- Accidentally scanned as delivered when it was being scanned as in transit. We recommend waiting a day to see if it receives an additional tracking scan.
If the parcel has been marked as delivered without a signature, it may be because:
- Since all parcels with Sendle have 'Authority To Leave', the driver can leave the parcel in a safe place on the property. Check if this is recorded in your dashboard—and make sure it’s not sitting out exposed to the elements!
- It has been transferred to a third-party agent to complete delivery and it is still in transit. This is typical for more rural deliveries and is nothing to worry about. Wait it out.
- It was accidentally scanned as delivered when it was meant to be scanned as in-transit. We recommend waiting a day to see if it receives an additional tracking scan.
Need a hand?
If you’ve done the checks above and are still having issues finding your parcel, you can launch an investigation with our team via the Sendle Toolbox (which you can find in your Sendle dashboard).