It’s normal for scans to take up to 24 hours to show up on your tracking page.
But if it’s been over 24 hours since the parcel was picked up or dropped off and you’re a little worried:
- Log in to your Sendle dashboard.
- Click on the order.
- Scroll down to the section called ‘Manage parcel’ and click on ‘Late parcel enquiry’.
- Fill out the details and launch an investigation.
Already lodged an investigation? Just keep an eye on your tracking page for real-time updates. You don’t need to do anything else – we’ll have the results of the investigation back to you within 7 business days. Yep, this is part of your Sendler Rights.
Depending on the outcome of your parcel’s investigation and your eligibility, you may be able to submit a claim for cover from the parcel’s tracking page in your dashboard.
From there, we’ll get in touch with you about the cover claiming process.