COVID-19 update: Sendle continues to deliver! Find out what we are doing to ensure your shipments are delivered reliably and safely.
Billing and payments
Sendle payments, invoices and what you’ll see on your account.
- What are billing thresholds?
- How payment works
- Is my payment secure?
- Add a billing contact to my Sendle account
- Replace or remove a stored card
- My payment history, receipts and invoices
- Why has the cost of my parcel been adjusted?
- Failed payments
- There’s an incorrect charge on my account
- How Sendle account credit works
- How Sendle refunds work
Get instant support
If something goes wrong with your delivery or you need to make a change to your order, use the Sendle Toolbox on the parcel tracking page.
Access Support ToolsYou will need your six-character Sendle reference number.
If you have a Sendle account, access the tools via your dashboard.
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